<P>22 inside bpTT conversations happening across certain levels in the business. This resulted in an action plan focused on leadership accountability, rewards, career progression, employee voice and hygiene issues. This cogeneration of actions increased the trust and con?dence between the frontline and senior leadership and con?rmed the visible commitment to the people agenda. Mark Ramkhelawan has been involved in the Frontline Engagement programme from the very beginning. As an Operations Technician for the Immortelle platform, he describes his personal drive as a passion for people: Human capital is our most important resource. There were times when it was evident that an organisation as large and in?uential as ours should have been doing much more to engage the Operations frontline Courage on the Frontline staff. Ive always felt that coming to work should be meaningful and ful?lling. I had many ideas about how we could have improved the way we did things in Operations and the Frontline Engagement initiative gave me the opportunity to do just that. The Operations People Plan Team was established and worked to consolidate and prioritise the issues and actions required to close gaps. Once the action plan was established, regular progress sessions were initiated, including quarterly face-to-face engagement sessions which continue today. People like to see results. Unless you see results, nothing you say has any meaning. And a disgruntled workforce is not going to be Craig Wiggs, then Regional Vice President of Operations at bpTT, driven by his personal creed that ‘an engaged employee is a safer employee, decided to tackle things head-on. The Operations leadership team listened without prejudice to countless groups in various forums to identify and explore frontline concerns and issues. Frontline broadly describes employees who work at the operational end of the business, and in the case of Trinidad, refers to both offshore and onshore based staff at Galeota and Beach?eld. At the listening sessions, both parties were compelled to acknowledge the impact and consequence of their actions, or lack thereof as there was no history of such candid In early 2010, the Operations team made a commitment to change the approach to people management in bpTT. Business performance was solid, but three consecutive Pulse Plus employee satisfaction surveys showed that the hearts and minds of the people were not fully engaged. A change in approach and engagement was required. L to R: Nicole Vallenilla, Suzuki Heath, Roger Sosa, Mark Ramkhelawan and Lyndon Mohess at the Helios Awards in 2013.</p> <UL><LI><a href="http://www.mzines.net/publication/520/yclxumnzw/1/1/">Front-Cover</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/2/2/">Inside-Front-Cover</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/3/3/">Page-1</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/4/4/">Page-2</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/5/5/">Page-3</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/6/6/">Page-4</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/7/7/">Page-5</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/8/8/">Page-6</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/9/9/">Page-7</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/10/10/">Page-8</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/11/11/">Page-9</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/12/12/">Page-10</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/13/13/">Page-11</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/14/14/">Page-12</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/15/15/">Page-13</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/16/16/">Page-14</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/17/17/">Page-15</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/18/18/">Page-16</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/19/19/">Page-17</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/20/20/">Page-18</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/21/21/">Page-19</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/22/22/">Page-20</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/23/23/">Page-21</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/24/24/">Page-22</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/25/25/">Page-23</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/26/26/">Page-24</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/27/27/">Page-25</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/28/28/">Page-26</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/29/29/">Page-27</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/30/30/">Page-28</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/31/31/">Page-29</a></LI> <LI><a href="http://www.mzines.net/publication/520/yclxumnzw/32/32/">Back-Cover</a></LI> <LI><a href="http://www.mzines.net/publications/520/x/sitemap.xml" target="_blank">site map</a></LI> </UL>

 

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